Everything your systems need, from one provider
Eight service areas covering the whole estate: the machines your team works on, the network they sit behind, the cloud services they depend on, and the controls your regulator asks about. Take all of it, or start with the gaps.
24/7/365 Monitoring
Agents on every managed workstation and server report health, performance, and security events continuously. Alerts are triaged against defined thresholds, so a failing drive, a stalled backup, or a service that stopped overnight gets picked up and acted on — not discovered on Monday morning.
What is included
- Continuous health and performance monitoring across workstations and servers
- Automated alerting with defined severity thresholds and escalation rules
- Overnight and weekend incident response on the Complete plan
- Disk, memory, and service-failure detection before users are affected
- Patch compliance reporting across the whole estate
- A monthly summary of what was detected, what was fixed, and what needs a decision
Managed IT & Helpdesk Support
Day-to-day support for the people using your systems. A password reset, a printer that stopped talking to the network, a laptop that will not join the VPN, software that needs installing — handled remotely by technicians who already know your environment rather than asking you to describe it from scratch.
What is included
- Remote helpdesk for end users, Monday to Friday, 8am–6pm ET
- Priority queue with a faster response SLA on the Complete plan
- Application installation, configuration, and troubleshooting
- Printer, peripheral, and local network support
- Written documentation of your environment, so any technician can pick up your ticket
- On-site escalation across the Tampa Bay area when remote support is not enough
Cybersecurity
Layered protection across the endpoint, the inbox, and the perimeter. Attacks on businesses your size overwhelmingly start with a phishing email or an unpatched machine, so that is where the work concentrates — and why endpoint protection and patching are baseline on every plan rather than a premium tier.
What is included
- XDR endpoint protection on every managed workstation
- Anti-phishing and anti-spam email filtering on the Complete plan
- Operating system and third-party patch management
- Firewall policy configuration and periodic review
- Security event alerting with defined incident response steps
- Practical guidance on multi-factor authentication and password policy
Backup & Disaster Recovery
A backup is only worth what it restores. Microsoft 365 backup is included on every managed workstation as standard, never as an upsell, because we are not willing to manage an environment that does not have it. Restores are tested rather than assumed.
What is included
- Microsoft 365 backup on every plan — Exchange, SharePoint, OneDrive, and Teams
- Endpoint and server backup with retention set to your requirements
- Restore testing, so recovery is proven before you need it
- Documented recovery point and recovery time objectives per system
- Disaster recovery planning for the systems your business cannot run without
- Immutable backup copies that ransomware cannot encrypt or delete
Cloud Services
Microsoft 365, Azure, and AWS administered properly: licenses that match your actual headcount, tenants configured to current security baselines, and someone accountable for the parts of your cloud estate nobody internally wants to own.
What is included
- Microsoft 365 tenant administration and license management
- Azure and AWS resource management, with cost review so spend stays visible
- Identity and access management, including multi-factor enforcement
- SharePoint and OneDrive structure, sharing rules, and permissions
- Migration support from on-premise systems or another provider
- Ongoing configuration review against current security baselines
Networking
The network is what everything else depends on. We configure it, document it, monitor it, and keep firmware current, so “the internet is down” becomes a question with an answer instead of an afternoon of guesswork.
Available as an add-on to either plan — firewall & network monitoring from $150 per site, per month. See pricing.
What is included
- Firewall deployment, policy management, and firmware updates
- Switch and wireless access point configuration
- VLAN segmentation and guest network isolation
- VPN and secure remote access configuration
- Network monitoring with uptime, throughput, and outage alerting
- Documented topology, addressing, and credentials you actually own
Device & End-User Management
A new hire should have a working, secured, correctly configured machine on their first morning. Someone leaving should lose access the same day. Both are process problems rather than technical ones, and running that process is part of the service.
What is included
- New-hire onboarding: account creation, licensing, and access assignment
- Device procurement guidance, imaging, and provisioning
- A standard build applied consistently across the fleet
- Offboarding: access revocation, data retention, and device recovery
- An asset inventory covering every managed device
- Warranty and lifecycle tracking, so replacements are planned rather than urgent
Compliance
If you handle patient records, take card payments, or answer to a regulator, your IT controls have to be demonstrable rather than assumed. We implement the technical controls and keep the evidence auditors ask for.
HexaMSP implements and documents technical controls. We are not a law firm or an accredited auditor — we work alongside yours.
What is included
- HIPAA technical safeguards: access control, audit logging, and encryption
- PCI DSS scope reduction through network segmentation
- Encryption at rest and in transit across managed devices
- Access reviews and audit log retention
- Written policies and evidence packs prepared for auditors
- Annual control review as requirements and regulations change
Servers are quoted individually
Server environments vary too much for an honest flat rate — a single file server and a virtualized cluster running line-of-business applications are not the same job. We will look at what you have, build a management plan around it, and quote against that plan. Tell us how many servers you run on the contact form and we will include them in your assessment.
Free assessment
Not sure which of these you actually need?
That is what the assessment is for. We review what you are running, where the gaps are, and which services close them — then price it. You keep the findings whether or not you hire us.