24/7/365 monitoring & incident response
(833) HEXAMSP info@hexamsp.com Clearwater, FL
Two plans, priced per workstation per month. No minimum seat count, and no unbundling of the things every business should have — Microsoft 365 backup and endpoint protection are in both plans, not held back for the upgrade.
Essentials
Monitoring, protection, and support during business hours. The baseline every managed workstation should have.
$80
per workstation
per month
Includes
Priced from one workstation up
Most popular
Complete
Round-the-clock cover, email security, and a faster SLA. For teams whose work does not stop at 6pm.
$120
per workstation
per month
Everything in Essentials, plus
Priced from one workstation up
Plan comparison
| Feature | Essentials $80 / workstation / mo |
Complete $120 / workstation / mo |
|---|---|---|
| Monitoring & management | ||
| Remote monitoring & management (RMM) | Included | Included |
| Patch management | Included | Included |
| 24/7/365 monitoring & incident response | —Not included | Included |
| Quarterly IT strategy review | —Not included | Included |
| Security | ||
| XDR endpoint protection | Included | Included |
| Anti-phishing & anti-spam email security | —Not included | Included |
| Data protection — baseline on every plan | ||
| Microsoft 365 backup Exchange, SharePoint, OneDrive, Teams | Included | Included |
| Support | ||
| Remote helpdesk Mon–Fri, 8am–6pm ET | Included | Included |
| Priority support with a faster response SLA | —Not included | Included |
| End-user onboarding & offboarding | —Not included | Included |
| Device configuration & provisioning | —Not included | Included |
All prices in USD, per workstation, per month. Microsoft 365 and other vendor licenses are billed separately at cost.
Add-ons
Priced per site rather than per seat, because that is how the work actually scales.
Firewall policy management, firmware updates, VLAN and VPN configuration, and continuous monitoring of the network at one site. The starting price covers a straightforward single-firewall setup; larger or multi-device sites are quoted after the assessment.
from $150per site, per month
Servers
Every server environment is different. A single on-premise file server and a virtualized cluster running line-of-business applications are not the same amount of work, and pretending otherwise with a flat rate means somebody is being overcharged.
We will look at what you are running — roles, workloads, backup requirements, and how much downtime the business can absorb — then build a management plan and quote against it. Tell us how many servers you have on the contact form and they will be included in your free assessment.
What we look at
Common questions
No. Pricing starts at a single seat and scales from there. If you have four employees, you pay for four workstations.
Any desktop or laptop we manage for a named user. A shared or kiosk machine counts as one workstation regardless of how many people sign in to it.
Because Microsoft does not back up your tenant for you, and an environment without that backup is one bad afternoon away from losing mail and files permanently. We are not willing to manage one, so it is priced into both plans instead of sold as an upgrade.
Individually, after we have seen the environment. Server workloads vary too much for a flat per-server rate to be honest. See the section above for what we look at.
The tools we use to deliver the service — RMM, endpoint protection, backup, email security — are included. Microsoft 365 licenses and other vendor software you own are billed separately at cost.
We review what you are running: devices, servers, network, cloud tenants, backup status, and patch levels. You get a written summary of what we found and what it would cost to manage, and you keep it whether or not you engage us.
Free assessment
Tell us how many workstations and servers you run and we will come back with a number, not a range. The assessment costs nothing and puts you under no obligation.
